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Returns Policy

RETURNS & EXCHANGE POLICY

Choose your item carefully

Please choose your item carefully, we do not issue refunds or exchanges based on change of mind. Once your item is placed this is final. Several types of goods are exempt from being returned such as jewellery & artwork so please choose carefully.

Shipping

Every effort is made to ensure your item arrives safely. Each purchase will be securely packaged at time of shipping.

Should an item become damaged during transit, please notify within 24 hours with photos and description, returns must be received by us within 7 days of receipt of goods to receive an exchange or refund to the value of your purchase if we deem it suitable for exchange or refund. If 7 days have passed by since your item was received unfortunately we cannot offer you a refund or exchange.

All crystals are natural creations from Mother Earth that will feature faultlines, inclusions & cavities, some with druzy which give them their individual characteristics making them one of a kind pieces. No refunds will be issued based on crystal characteristics. Our crystals are as individual as you, unique pieces of nature.

To be eligible for a refund or exchange

We do request you return your item to us in its original packaging, along with your purchase invoice to: Zebrastone Designs, Bel Air On Broadbeach, 3044/2633 Gold Coast Highway, Broadbeach  Qld  4218 within the 7 day timeframe.

Once your return is received and inspected, we will send you an email to nofity you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then a refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please remember all banking corporations have different processing times so be patient sometimes it won't appear for several days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When shipping an item for return, please use a tracking number with signature on delivery.